Cancel only when you have to — the rider is left waiting for another captain.
No fee for cancelling at the moment. Say why when you cancel — we record the reason, and support may look at a pattern of cancellations. A parcel that's over the size or weight limit needs a photo.
If the rider cancels late, or doesn't come. A late cancel or a no-show costs the rider a fee — the lower of 10% of the fare or ₹100, or the parcel's flat fee — and it comes to you when they next pay for a ride in the app.