What do you need help with?
Help articles
- Riding
How to book a ride
Open the SnappCab app, set your pickup point and destination, and choose a vehicle type. You'll see an indicative fare for each option before you confirm. Tap Book and we'll match you with the nearest available captain.
- Riding
Which vehicle types can I book?
SnappCab offers several ride types, and availability depends on your city:
- Riding
Cancelling a ride
Cancelling is free at first. You can cancel without a fee while we're still finding you a captain, and for 3 minutes after one accepts (5 for a bike or a parcel) — or until your captain has waited 5 minutes at your pickup, if that comes first. A ride booked ahead is free to cancel until its booked time.
- Riding
Changing your pickup point after booking
You can move your pickup point after a captain has accepted, even once they've arrived. On the trip screen, tap Change pickup point and move the pin. It can go up to 50 m from where you booked, so your captain can still find you quickly.
- Riding
Scheduling a ride in advance
You can schedule a ride ahead of time from the app — pick your pickup, destination and the time you want to be collected.
- Riding
Adding stops to your trip
You can add stops when booking. The fare estimate includes a per-stop charge on top of the distance and time, and the route shown to your captain covers every stop in order.
- Riding
Saved places and favourites
Save the places you go to often — home, work, your gym — and they'll appear at the top of the destination list so you don't have to search or remember an address.
- Riding
Tracking your ride
Once a captain accepts, you can watch them approach on the map in real time, and follow your own route once the trip starts.
- Riding
Finding a past trip
Every trip you've taken is listed in your account under your ride history, with the date, route, captain, vehicle and the fare you paid.
- Riding
I left something in the vehicle
Act quickly — the sooner you tell us, the better the chances of getting it back.
- Fares
How your fare is calculated
Fares are set city by city, for each vehicle type. Where the state has notified a meter fare for a vehicle — Delhi's autos and taxis, for example, or the autos and e-rickshaws in Jammu and Srinagar — we charge that meter fare. Where it hasn't, we use our own rates for the city.
- Fares
Why is the fare higher than usual?
When many people are booking in an area and few captains are free, a surge multiplier applies to fares there. It's what makes it worth a captain's while to head into the busiest areas, so that rides keep being available when demand is highest.
- Fares
Waiting time and delay charges
Waiting at pickup. Your captain's free waiting starts when they arrive at the pickup — confirmed by their phone's location — or at the time you booked, if that's later. The free minutes and the per-minute rate depend on the ride type: a bike or Pink ride costs less a minute than a cab, and Premium and XL a little more. Waiting is charged up to a limit (30 minutes on most ride types), and if your captain's arrival couldn't be confirmed, no waiting is charged at all. It's charged because that time is a captain waiting rather than earning.
- Fares
I was charged the wrong amount
Start with the fare breakdown on the trip in your ride history — it itemises the base fare, distance, any time or stop charge, a night charge, surge, waiting or delay charges, and any airport fee, tolls or parking, and those lines always add up to exactly what you were charged.
- Payments
How can I pay?
You can pay in cash directly to your captain, or online by UPI or through our payment partner at the end of the trip.
- Payments
Refunds
Where a refund is due, it goes back to the way you paid.
- Payments
My payment failed
If an online payment fails, the trip stays open for payment and you can retry from the trip screen, or pay the captain in cash.
- Payments
Using a coupon or promo code
Enter your code when booking, before you confirm. The discount is applied to the estimate immediately so you can see exactly what you'll pay.
- Payments
Getting a receipt or invoice
Every completed trip has a receipt in your ride history showing the date, route, vehicle, captain, the full fare breakdown and how you paid.
- Safety
Emergency help during a ride
If you are in immediate danger, call the emergency services on 112 first.
- Safety
"Is everything OK?" — safety check-ins
If something about a trip looks unusual — the car leaves the route the fare was worked out on, stops for a long time away from your stops, or we lose the captain's location — the app may ask you "Is everything OK?"
- Safety
Sharing your trip with someone you trust
From the trip screen you can create a link that shows your live location, route, captain and vehicle. Send it to anyone — they don't need the SnappCab app, it opens in a browser.
- Safety
How captains are verified
Before anyone can accept a ride on SnappCab they must complete identity verification, submit a valid driving licence, and register the vehicle they'll drive with its registration certificate and insurance. Our team reviews each submission, and a captain can't go online until it's approved.
- Safety
Pink — rides with women captains
Pink matches women riders with women captains.
- Safety
Reporting a problem with a trip
Open the trip in your history and report it, choosing the category that fits — safety, the fare, the vehicle's condition, the captain's or rider's conduct, or a lost item.
- Safety
Contacting your captain
You can message your captain in the app once they've accepted, and call them from the trip screen. Both work in the other direction too.
- Your account
Creating an account
Download the SnappCab app and sign in with your mobile number. We send a one-time code by SMS to confirm the number is yours. You can also sign in with Google.
- Your account
I'm not receiving the OTP
Check that the number you entered is right and that you have signal. SMS can take a minute at busy times.
- Your account
Changing your name, number or email
You can update your name, email and profile photo in the app under your account.
- Your account
Deleting your account
You can request deletion from within the app, under your account settings. This is the fastest route and you don't need to contact us.
- Your account
Your data rights
Under India's Digital Personal Data Protection Act, 2023 you can ask us for a copy of the personal data we hold about you, ask us to correct it if it's wrong, ask us to erase it, and complain about how we've handled it.
- Driving with SnappCab
Driving with SnappCab
To drive with SnappCab you need to be of legal driving age, hold a valid driving licence for the vehicle you'll drive, and have a vehicle registered in your name or one you're authorised to drive.
- Driving with SnappCab
How captains earn — you keep the full fare
SnappCab does not take a commission on your fares. You keep 100% of what you earn.
- Driving with SnappCab
Access passes and subscriptions
An access pass lets you accept rides for a set period. Passes come in different durations — buy whichever suits how you work.
- Driving with SnappCab
Documents you need to keep valid
You need to keep a valid driving licence, vehicle registration certificate and insurance on file at all times.
- Driving with SnappCab
Stops, waiting and ending a trip (captains)
Arriving. Tap Arrived when you're at the pickup. Your phone's location confirms it — within about 100 m, a little more when GPS is weak. If you're too far, you'll be told how far. The rider's free waiting starts from a confirmed arrival, and waiting is paid only on one.
- Driving with SnappCab
Cancelling a ride (captains)
Cancel only when you have to — the rider is left waiting for another captain.
- Driving with SnappCab
Fake location apps (captains)
Rides, waiting and arrival all depend on your phone's real location, so the app checks for fake location (GPS spoofing) apps.
- Driving with SnappCab
I can't go online
Going online needs all of: an approved account, a valid licence, registration and insurance, an active access pass, and location permission granted to the Captain app.
- Driving with SnappCab
I'm not getting any ride requests
First check you're actually online, your pass is active, and your location permission is set to allow background access.
- Driving with SnappCab
Getting paid
Riders pay you directly — in cash, or by UPI to your own UPI ID. The money is yours the moment they pay. SnappCab never holds your fares, so there is nothing to wait for or withdraw.
- Driving with SnappCab
Your dues to SnappCab
Riders pay you the whole fare, so what you owe SnappCab is kept as your dues, each line with its ride. A rider's SnappCab credit used on your ride comes off what you owe, as does every top-up.
- Driving with SnappCab
My account has been suspended
Accounts are suspended for expired documents, verified safety complaints, fraud, or a pattern of conduct that breaches our terms.
- Parcel
Sending a parcel
Choose Parcel in the app, set pickup and drop, and add the recipient's name and number so the captain can reach them.
- Parcel
What you must not send
Do not send any of the following by SnappCab Parcel:
- Parcel
My parcel wasn't delivered
Check the trip in your history first — the tracking shows where the captain went and when.
- Policies & coverage
Raising a grievance
If something isn't resolved to your satisfaction, you can escalate it.
- Policies & coverage
Where does SnappCab operate?
SnappCab operates in selected cities in India, and we're expanding. The app only shows the ride types actually available where you are.
- Policies & coverage
Intercity travel
For journeys between cities, SnappCab offers intercity travel separately from local rides.