Fares are set city by city, for each vehicle type. Where the state has notified a meter fare for a vehicle — Delhi's autos and taxis, for example, or the autos and e-rickshaws in Jammu and Srinagar — we charge that meter fare. Where it hasn't, we use our own rates for the city.
A fare is built from:
- a base fare, which in most cities covers the first stretch of the trip (Delhi's auto meter, for example, includes the first 1.5 km),
- a distance charge per kilometre after that — on some vehicle types the rate per kilometre changes after a set distance,
- a time charge per minute, only in cities that charge one. Delhi, Jammu and Srinagar don't; there, a trip that runs far longer than estimated has a delay charge instead (see "Waiting time and delay charges"),
- a per-stop charge, only where the city sets one, and
- a minimum fare: if the total comes to less, you pay the minimum.
Some cities add a night charge to the base and distance between set hours (in Delhi, 25% from 11 pm to 5 am). It goes by the pickup time — now, for a ride booked now; the booked time, for one booked ahead — and it's its own line.
When lots of people are booking and few captains are free, surge can raise the fare, and where your city allows it, a quiet time can lower it. It always stays within your city's limits — by default never more than twice the normal fare, and never less than half of it — and you always see it before you book. Surge never applies to waiting, or to the charges below.
Some charges are passed on at cost, each as its own line: an airport pickup fee where the airport charges one for picking you up there, tolls your captain pays on the way, and parking they pay during the trip, backed by a photo of the receipt (up to ₹300 on a trip to or from an airport, otherwise up to ₹100). If your captain pays a toll on the way, they add it at the end of the trip: one toll plaza, up to ₹250. Tolls are charged on cabs, XL and Parcel·Tempo only: bikes, autos and e-rickshaws never pay them. No GST is added to your fare.
The estimate you see before booking uses exactly these rates. The final amount can differ if the route changes, you add a stop, waiting or delay charges apply, or there were tolls or parking to pay. Every one of those is its own line in your fare breakdown, and the lines always add up to what you pay.