Cancelling is free at first. You can cancel without a fee while we're still finding you a captain, and for 3 minutes after one accepts (5 for a bike or a parcel) — or until your captain has waited 5 minutes at your pickup, if that comes first. A ride booked ahead is free to cancel until its booked time.
After that, cancelling costs the lower of 10% of the fare or ₹100 for a ride, and ₹25 for a parcel by bike or ₹40 by car or tempo. It goes to the captain who came for you. The app shows it before you confirm, and it is added, as its own line, to the next ride you pay for in the app.
No fee if your captain is late. If your captain is more than 5 minutes later than the arrival time you were shown, cancelling is free — and please report it, so we can act on it.
If your captain cancels. We usually look for another captain for you straight away, and you aren't charged anything for it.
Cancelling repeatedly in a short span may temporarily limit new bookings from your account, which is a check against accidental or automated booking loops rather than a penalty for changing your mind.
If you don't come to the pickup. Once your captain has arrived — confirmed by their phone's location — and waited your free minutes plus 5 more, they can end the trip as "Rider didn't come". The same cancellation fee applies, for that captain, and the booking isn't passed to another captain: book again when you're ready.