Check the trip in your history first — the tracking shows where the captain went and when.
If it wasn't delivered, was damaged, or the recipient says they never got it, report it against that trip with as much detail as you can, including what the item was. We'll look at the recorded route and timings and contact the captain.
If it was lost or damaged while we had it, the most we pay is ₹1,000 for a parcel sent by bike, or 10 times the delivery fare by car or tempo.